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Industries: HEALTH SERVICES | CONSTRUCTION | FOOD SERVICES

Arrow IconFood Services

Front of House | Back of House | Other Food Services Careers

Food Services is a vital part of the broad Hospitality Industry, offering many different qualifications and career choices. There is a huge need for skilled workers who enjoy working with people, are excellent communicators and have a desire to make the overall experience for the customer a positive one! In this field you may choose to work "Front of House" or "Back of House".


Front of House (Food & Beverage)

Front of House - Food Service3 Year Apprenticeship
Cert III in Hospitality (Catering Operations)

1 or 2 year Traineeship
Certificate II or III in Hospitality

Food and Beverage workers interact with guests and the general public - therefore having excellent customer service skills is a must! There are many benefits to working in this field, including the opportunity to meet new people, work a flexible roster and to work all over the world. If you enjoy interaction with all kinds of people, are friendly and adaptable, then this is the perfect field for you!

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Who wants to work Front of House?  Someone who...

  • Someone who has great  communication skills
  • Has the ability to deal with conflict
  • Is adaptable and willing to work a wide range of rosters including late nights and weekends
  • Has a friendly and outgoing personality

What do Front of House staff do?

  • Work as baristas and waiters serving guests in a wide range of establishments
  • Interact pleasantly with guests, maintain the appearance of lobby or restaurant, and provide a constant flow of communication to back of house staff regarding table availability, guest volume and guest feedback
  • Front of house workers often work in fast paced environments  with a high volume of customers

Where do Front of House staff work?

  • Indoors in restaurants, hotels, coffee shops, cafes, theatres and other venues
  • Tourist facilities, cruise ships and much more
  • Schools and hospitals also require front of house staff for canteens and cafeterias

Why work Front of House?

  • Good career prospects for employment as there is always a public need
  • Opportunity to meet interesting people and able to work all over the world
  • Personal job satisfaction knowing you have made your guests’ experience a positive one
  • Opportunities to further your training and develop a variety of career paths such as Bar Manager, Restaurant Owner, Concierge

How do I get work Front of House?

  • Start with a work experience placement to get some hands-on experience, and get a feel for whether this is the RIGHT CHOICE for you
  • Obtain a Responsible Service of Alcohol (RSA) and Responsible Service of Gambling (RSG) Certificate when working in establishments that serve alcohol or have facilities for gambling
  • Apply for and complete a 3 year Apprenticeship to achieve a Certificate III in Hospitality (Catering Operations) qualification  or a 1 or 2 year Traineeship to achieve a Certificate II or III in Hospitality qualification (school based arrangements are available)

Want to know more?

Follow this link and take the practice aptitude quiz for Hospitality
http://aatinfo.com.au/getattachment/a7afc838-a753-4870-9146-eaebe2514dae/quiz.aspx
Write down your answers and check against Answer Section (pp21-22)

Call the RIGHT CHOICE Hotline on 1300 731 783 or register online

Download a fact sheet.

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Back of House (Kitchen Operations)

Back of House - Food Service3 year Apprenticeship
Certificate III in Hospitality (Commercial Cookery)

1 year Traineeship
Certificate II in Hospitality (Kitchen Operations)

Workers who are employed in Kitchen Operations, as a general rule, do not work with the public or, if they do, only on a limited basis. Workers in this area, like Front of House Workers, are often able to work a flexible roster and have opportunities to work all over the world.

Read More

Who wants to work Back of House?

  • Someone who enjoys working in a kitchen and cooking
  • Has good communication skills and is able to follow directions
  • Is adaptable and willing to work a wide range of rosters including late nights and weekends
  •  Is happy to work mostly indoors, sometimes in hot and humid conditions and stand for extended periods of time

What do Back of House staff do?

  • Back of house workers work in a variety of occupations including as a chef, cook or kitchen hand
  • Prepare, cook and present food
  • Monitor food and kitchen operation for quality control
  • Order, receive and store food, kitchen supplies and equipment

Where do Back of House staff work?

  • Mostly Indoors in kitchens in restaurants, hotels, clubs, cafes, cafeterias, coffee shops
  • Hospitals, nursing homes, armed services  & tourist facilities
  • Back of house staff are employed across various industries including; Tourism & Hospitality, Heath Care & Social Services, Arts & Recreation

Why work Back of House?

  • Strong employment growth is expected in the next ten years
  • Kitchen workers are always needs as everyone needs to eat
  • Personal job satisfaction providing a quality service and food that people appreciate and enjoy
  • Opportunities for further training and experience to develop a variety of specialties such as Head Chef, Specialist Cook, Caterer, Restaurant Manager

How do I get work Back of House?

  • Start with a work experience placement to get some hands-on experience, and get a feel for whether this is the RIGHT CHOICE for you
  • Apply for and complete a 3 year Apprenticeship to achieve a Certificate III in Hospitality (Commercial Cookery) qualification to become a Chef, or a 1 year Traineeship to achieve a Certificate II in Hospitality (Kitchen Operations) qualification to begin working in this field  (school based arrangements are available)

Want to know more?

Follow this link and take the practice aptitude quiz for Hospitality
http://aatinfo.com.au/getattachment/a7afc838-a753-4870-9146-eaebe2514dae/quiz.aspx
Write down your answers and check against Answer Section (pp21-22)

Call the RIGHT CHOICE Hotline on 1300 731 783 or register online

Download a fact sheet.

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For other Training and Career Opportunities in Food Services go to http://www.discoverhospitality.com/